Thank You for visiting The Arrangement Ring website! We want you to know that your privacy is important to us. Our customers are at the Heart of everything we do, and we strive to ensure your experience is one to remember with joy and share with your friends. Our commitment to you is to respect and protect the privacy of the personal information you provide to us. We use the most secure technology to ensure your credit card information stays safe, as well as maintain the utmost respect for your personal information and guarantee that we will never sell it to a third party. Once your order is complete it is shipped and sent securely, insured from our door to yours. We only ship to a confirmed billing address. If an alternate address is requested, Please supply that information to your credit card company to assist in expediting your order. We do offer a 10 day full refund guarantee if you are not satisfied with your purchase. You may return it in its original condition, within 10 days of the receipt of shipment for a full refund or exchange. Any items that show sign of wear or have been altered or damaged cannot be accepted for return. Please include all original packaging and collateral material and ship via Postal Service Registered Mail for the amount of the total contents. Customer is responsible for shipping and handling fees for returns. The Arrangement Ring will not be responsible for loss or damage of return shipments. At the present time we do not offer International shipping to any destination outside of the U.S. but this will be available in the near future. We appreciate you and Thank You for your purchase and welcome all questions and comments to make your experience most enjoyable!